The Witzend Computing Guarantee
We stand behind our On-Site
Service for 14 days. If there is a problem with the service we provided please
notify us within 14 days and we will work to remedy your problem quickly at no
additional cost.
Witzend Computing provides a
30-day replacement cost warrant on all products you buy at cost plus a 10%
service fee.
Terms and Service
THESE TERMS OF SERVICE APPLY
TO ALL SERVICES ("REMOTE PHONE SUPPORT" AND "ON-SITE
SERVICE" AND ANY OTHER SERVICE) ORDERED FROM WITZEND COMPUTING.
ON-SITE AND REMOTE SUPPORT:
BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE
AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY
OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE WITZEND
COMPUTING CONSULTANT TO YOUR HOME OR BUSINESS. WITZEND COMPUTING SHALL NOT BE
RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE,
DATA OR FILES.
SCHEDULING:
Standard service hours are Monday-Friday, 8 AM – 8 PM, Saturday 9 AM – 6 PM.
Additional charges may apply for service outside of standard installation
hours.
You may cancel your order if
you give Witzend Computing at least 2 hours notice prior to the scheduled
performance of services. Cancellations must be completed by calling (619)
301-3501. If you choose to cancel your order with less than two hours notice
you will be charged one hour of service at the Witzend Computing standard rate.
An Adult Must Be Present At Residences or Business: For on-site services, a person of
at least 18 years of age must be present during the entire time period services
are provided. IF THE WITZEND COMPUTING CONSULTANT ARRIVES AND NO ADULT IS
PRESENT, SERVICES MAY BE DENIED.
If you are not satisfied with
your service: Please call (619) 301-3501 or email
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL WITZEND COMPUTING BE
LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT
LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES,
EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR
OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY WITZEND
COMPUTING OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO
USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING
FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND
HOLD HARMLESS WITZEND COMPUTING FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE
THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY
LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR
COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM WITZEND COMPUTING, REGARDLESS
OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL
CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
WITZEND COMPUTING DISCLAIMS
ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATIONS IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. SOME STATES
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT
APPLY TO YOU. WITZEND COMPUTING DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES
SET
LIMITATIONS TO SERVICE:
WITZEND COMPUTING RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL
SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART,
ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE REQUIRED
SOFTWARE OR LICENSE IS NOT AVAILABLE OR THE TECHNICAL NEEDS (INCLUDING WIRING
OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE
CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE
AGREEMENT AS REASONABLY DETERMINED BY WITZEND COMPUTING.
FORCE MAJEURE: If Witzend Computing’s ability to render services is impaired by you
or circumstances beyond the control of Witzend Commputing,
Witzend Computing may choose not to provide services.
FOR IN-HOME SERVICES PROVIDED
IN
An estimate as required
(Section 9844 of the California Business and Professions Code) for repairs
shall be given to the customer by Witzend Computing in writing, and Witzend
Computing may not charge for work done or parts supplied in excess of the
estimate without prior consent of the customer. Where provided in writing,
Witzend Computing may charge a reasonable fee for services provided in
determining the nature of the malfunction in preparation of a written estimate
for repair. For information contact the Bureau of Electronic and appliance
Repair, Department of Consumer Affairs,